I’m experiencing an issue with my Teltonika router where the modem abruptly disconnects, sometimes the whole router crashes and needs to reconnect/ restart when I attempt to download large volume of data, especially when I do a speed test, such as on fast.com. This problem consistently occurs and interrupts my network connectivity.
Technical Details:
- Router Model: RUTx50
- Firmware Version: * RUTX_R_00.07.07.1
- Power Source: Power over Ethernet (PoE)
- Cable Type and Length: Cat5 cable, approximately 8 meters
Troubleshooting Steps Taken:
- Power Supply:
- I have verified the PoE supply is adequate.
- I tried without PoE injector and connected directly the network cable to 12V
- Service and Feature Management:
- Disabled most other services, including Wi-Fi, to minimize power consumption.
- Cables and Connections:
- Inspected Ethernet cables and connections, all appear to be in good condition.
- Ensured all connections are secure.
- Firmware:
- Confirmed that the router firmware is up-to-date.
Despite these steps, the issue persists. The router works fine under normal conditions but disconnects during data downloads.
Request for Assistance:
I am seeking guidance on additional steps I can take to resolve this issue. Specifically:
- Are there any known issues with PoE setups that could be causing this?
- Are there specific configurations or settings I should check or adjust?
- Could this be a hardware issue with the router or PoE injector?
Any advice or suggestions from the community or support team would be greatly appreciated.