I had a call with one of Telktonika support members and got redirected to this forum.
I have a problem connecting to RMS with RUT906 device. When I add a device to my RMS account it says that it’s “Not Activated“, the Authentication code is missing from the Device Info. section. When trying to connect my device to the RMS, in the device’s WEBUI, I get status Down (Other Error) or Down (The Device is not registered in the RMS).
The Serial number and LAN MAC are 100% correct and so is the password. The device is 100% genuine, bought from official Slovenian distributor Senetic
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 16675.
Thank you,
V.
Greetings,
Here is a short summary of our remote session,
We checked the credentials of the device in the RMS, the device was shown as offline / not activated. We updated the firmware to the latest stable one (07.18.3 as for today). Removed the device from RMS and added it again. The issue was firmware related. For now the issue is resolved.
Kind regards,
V.
