Is it possible to change RMS reconnect to lower value than 6 hours?

Hello,

I was wnodering if it is possible to change the value of the RMS reconnection time ? Currently it is set to 6 hours which is quite long. Is it possible to change to something like 1 hours or even lower ?

Thank you for help,
Alexis

Hello,

When in enabled mode, the interval it tries to connect is only minutes instead of hours. In standby mode, an interval of 6 hours is used for data-saving purposes. More information about this can be found in the Connection Type tooltip:

Kind regards,

Thanks for this answer.

Actually it is in enabled mode, but the problem occurs when the subscription expired and that I enabled new credit. So if I understand well, it’s not possible to change this value when in stdby mode.

Anyway, thank you for your reply.
Kind regards.

Hello,

In cases like yours, reconnection can be initiated manually instead of waiting a 6-hour timer. To do so Services → Cloud Solutions → RMS and press the button “Reconnect”.

Kind regards,

Hello,

Thank you. Actually the problem is that we would need the device to reconnect when we do not have anymore access to it, so I was wondering if it could try to reconnect more than every 6 hours.

Kind regards.