I am in possession of your TRB500 5G modem and find myself encountering issues with my IPTV service. The modem seems to be rather stingy when it comes to letting through streaming data, restricting it to a meager 300-400kb. I am writing to seek your guidance in determining if there are any configuration settings that I might have overlooked.
Before we point fingers at the IPTV service provider, it’s important to note that I’ve conducted a test using a mobile hotspot on my computer, and the IPTV service works perfectly in that scenario. This leads me to believe that the issue may be related to some settings on the TRB500 that are limiting the streaming capacity.
For reference, service is using ports 8070 and 8080, and the TRB500 is currently configured with its factory settings and is running the most up-to-date firmware.
In terms of network performance, the results of my speed test show a download speed of 50 Mbps and an upload speed of 15 Mbps.
I kindly request your assistance in resolving this matter and ensuring that my IPTV service operates smoothly through the TRB500 modem.
Additionally, I would appreciate your guidance in locating the Quality of Service (QoS) or Smart Queue Management (SQM) settings on my router. It appears that these settings are not currently available, despite being advertised on your official webpages.
Thank you for your prompt attention to this issue!
The IPTV with multicasting can get a bit complicated. Firstly, I strongly recommend checking this page here. It describes the configurations.
IGMP proxy, as well as SQM and QoS, can be downloaded from the package manager in System → Package Manager → Packages.
IGMP snooping can be enabled on the device in Network → LAN → Edit LAN → Physical settings. It is important to note that the IGMP snooping will multicast to all LAN ports and WiFi by default because they are all bridged into a single virtual LAN (br-lan) interface. If you want this to work on distinct ports, you would have to configure VLANs on your ports. VLAN configurations are available here.
If needed, IPTable rules can be added in Network → Firewall → Custom rules.
Routes can be added in Network → Routing → Static routes.
In case you will need CLI/SSH access, the username is ‘root’, and password is the same password that you use for the WebUI.
There is no SQM nor QoS available on my TRB500 router like advised? My Package Manager doesn’t have them listed. Firmware is last available on official site. Can you point me to the right direction as also official site doesn’t have those packages listed?
I have contacted other departments for clarification and received some information that I would like to share with you.
Indeed, your observation is correct. The information regarding Quality of Service (QoS) and Smart Queue Management (SQM) being applicable to the TRB500 was present on its product page. However, this information was erroneous, and thus, it has been removed. The TRB500, due to its specific technical characteristics, does not support SQM or QoS. It is important to note that this feature is available on other devices in our product lineup, such as the RUTX11, RUTX50, and numerous others, but regrettably not on the TRB500.
Apologies for the misinformation and any confusion this may have caused. If the QoS/SQM features are absolutely necessary in your specific use case, I recommend reaching out to your designated sales manager or the reseller from whom you purchased the device. They should be able to guide you through the process of returning the device.
Than i will kindly ask you to reimburse me, as error was made on your side not the sellers. To what address do i send router with DHL and how fast can i expect my money back? If you do not give money back, i will send you my used TRB500 and send me RUTX50 - i will cover the difference to that router price.
Note that this is really disappointment, and was expecting more from such a serious company. That was clear deception from your side, your company, and purposeful on top of that!
The course of action depends on where you purchased the device. If you bought it directly from Teltonika, please reach out to your assigned sales manager. If you acquired the device from a source other than Teltonika, there’s not much that can be done from our side as the device was not purchased directly from us. In this case, the recommendation is to contact the reseller from whom you made the purchase.
Yes, RUTX50 supports QoS and SQM. This comes in form of an additional package that can be downloaded from System → Package Manager → Packages or it can be downloaded directly from the wiki here and uploaded via package manager in WebUI.
Once the package is installed, the QoS and SQM configurations can be found in Network → Traffic Shaping: