After sending a “Reset mobile connection” SMS to a RUTX50 the device correctly resets the mobile connection. The IPsec VPN does not reconnects. In the ‘log’ no lines are added. The only way to make the VPN reconnect is to reboot the device.
Hello,
Could you please confirm which firmware version is currently running on your RUTX50? Ensure it’s updated to the latest 7.15 release.
Additionally, in the IPsec configuration under the Advanced settings tab, please check whether the Flush conntrack option is enabled. If it isn’t, I’d suggest enabling it and then testing if the issue still occurs.
Let me know how it goes, and feel free to share any further details or observations.
Best regards,
Hi Martynas,
Thank you for your answer.
RUTX50 is on firmware RUTX_R_00.07.15
The issue has been happening since we set up ipsec (1 year ago). Up until now we always sent a ‘reboot’ command, but then the connected wifi devices also disconnect and reinitialize and we would like to avoid that.
I enabled the ‘flush conntrack’ option, but that didn’t help.
Kind regards,
Dennis
Hello Dennis,
Thank you for the update and suggested testing. I believe, to assist you effectively, we’ll need to continue this process privately. You should find a support request form in the inbox of the email address you used for your forum registration. Kindly fill out the form, and please reference Ticket ID: 14239 when submitting it. Once the form is completed, we’ll contact you directly via email to investigate the issue in detail and help work towards a solution.
Best regards,