We are trying to set up an IPsec tunnel to a watchguard on a RUTM54 router.
I have an active 5G key and an active public IP address.
When we have configured the IPsec VPN, and we’re going to the logs, we are seeing the phase 1 is correctly initiate. But we don’t have any input traffic.
We noticed that we don’t have any static route configured. Should we create one to go outside the router ? Or is there a particularity to the firewall we should have ?
We have tried to ping the distant firewall of the watchguard, and we have no response on the router and on the watchguard’s firewall.
We supposed that the traffic can’t route outside the router. How can we do this ?
Thank you for your inquiry and for sharing the details of your IPsec tunnel setup.
We are currently reviewing and analyzing the situation you’ve described, and I will get back to you shortly with additional information or any required steps to move forward.
Could you please confirm which IKE exchange type is being used for the tunnel? Does the tunnel establish successfully when using IKEv1?
Additionally, try enabling the Compatibility mode in the IPsec Connection’s Advanced Settings and checking whether it has any impact on the tunnel behavior.
Please also make sure that the Phase 1 and Phase 2 proposals on the RUTM54 match those configured on the WatchGuard side.
If the issue still persists after verifying these settings, we’ll need to collect some additional private information to investigate and troubleshoot this matter effectively. In that case, please check the inbox of the email address associated with your forum account, where a support request form has been sent to you. Kindly fill out the form and reference Ticket ID: 14736 when submitting it. Once submitted, we will reach out to you directly via email to assist you further.