We have 14 remaining packs on the first level company. We’ve enabled the “Use parent ressources” option to use them on the secondary level but it doesn’t work. Impossible to activate a remaining pack on a device in a secondary company.
Thanks.
Hello,
As a solution, you can try the following steps in RMS:
- Navigate to Administration → Companies.
- Press the arrow next to the “Add” button and select “Create code.”
- Here, you will be able to create a code for the packs.
- After creating the code, you can activate it for the different company.
Hope this helps!
Best Regards,
Hello,
Thanks for your quick feedback.
I managed to create a code for 14 Pack remaining in the principal company. I copied the code but how do I apply it to a device or secondary company please?
To activate the code, please follow these steps:
- Log in to the secondary company RMS account.
- Click on the email address at the top right.
- In the dropdown menu, select “Activate code”.
- Enter the code and press “Activate”.
Please let me know if you have any more questions or need further assistance regarding this topic!
Best Regards,
Thanks. I have the same account for the secondary company.
I have activated and I can see the packs remaining now.
But when I activate on a device it tells me there are no Credit remaining…
Oh, now that’s good!
I have use “Set pack” option !
Thanks a lot for your help.
Great to hear you solved it!
Please don’t hesitate to post on this forum if you have any more questions or concerns.
Best Regards,
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