Impossible to assign Packs Remaining to a device in a secondary company

Teltonika Networks
1

We have 14 remaining packs on the first level company. We’ve enabled the “Use parent ressources” option to use them on the secondary level but it doesn’t work. Impossible to activate a remaining pack on a device in a secondary company.
Thanks.

3

Hello,

As a solution, you can try the following steps in RMS:

  1. Navigate to Administration → Companies.
  2. Press the arrow next to the “Add” button and select “Create code.”
  3. Here, you will be able to create a code for the packs.
  4. After creating the code, you can activate it for the different company.

Hope this helps!

Best Regards,

4

Hello,
Thanks for your quick feedback.
I managed to create a code for 14 Pack remaining in the principal company. I copied the code but how do I apply it to a device or secondary company please?

5

To activate the code, please follow these steps:

  1. Log in to the secondary company RMS account.
  2. Click on the email address at the top right.
  3. In the dropdown menu, select “Activate code”.
  4. Enter the code and press “Activate”.

Please let me know if you have any more questions or need further assistance regarding this topic!

Best Regards,

6

Thanks. I have the same account for the secondary company.
I have activated and I can see the packs remaining now.
But when I activate on a device it tells me there are no Credit remaining…

7

Oh, now that’s good!
I have use “Set pack” option !
Thanks a lot for your help.

8

Great to hear you solved it!

Please don’t hesitate to post on this forum if you have any more questions or concerns.

Best Regards,

9

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