Hello,
I have a problem accessing my Teltonika RMS account.
To log in to RMS, I need to confirm the login through the Teltonika ID app. Unfortunately, I accidentally deleted the Teltonika ID application from my phone, and now I am unable to approve the login.
I have reinstalled the app, but I no longer have access to the previous Teltonika ID configuration, so I cannot complete the authentication process.
Could you please help me reset or remove the current Teltonika ID association from my RMS account so that I can set it up again on my phone?
I have already tried contacting support by email, but I have not received a response yet.
I can provide any information required to verify that I am the owner of the account.
Thank you in advance for your help.
Greetings,
We will require more sensitive information from your end. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 21423.
Thank you,
Martyna
Thank you for your response.
I received the form and submitted it using the link you provided. I also entered the requested Ticket ID: 21423 and provided the required identification information.
Unfortunately, I have still not received any response or update regarding my request.
Could you please check the status of my case or confirm whether my submission was received correctly?
I still cannot access my Teltonika RMS account because I am unable to approve the login through Teltonika ID.
I would really appreciate your help, as this issue has been unresolved for some time now.
Thank you in advance.
Hello @Capsbook,
We apologize for the inconvenience. I still haven’t received your answers, so I have sent you a new email. Please double-check that your email was sent successfully, and reply directly to the new email I sent you with the information. Please let us know when you have sent it!
Best regards,
Martyna