Hello, could you please assist on the following? I can see the location of the RUTx50 in its web UI but it does not show it in RMS. What am i missing?
Greetings, @stavroulakism,
Thank you for reaching out.
Could you please provide screenshots of the output you are seeing in the device’s WebUI and the RMS system? This will give me additional information needed for further investigation.
I look forward to your reply.
Best wishes,
V.
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17761.
Thank you,
V.
Hello, I dodnt know if i have missed sometihng, but i havent received any form yet (inbox,junk). Thanks!
Hello,
I have sent the form once more, please check you inbox and let me know if you received it.
Best regards,
V.
Hello, Yes, I received it. Best regards.
Greetings,
Here is a short summary of our remote session.
The GPS location was not visible in RMS because GPS monitoring was disabled on the device. During the session, we enabled GPS monitoring and the issue was resolved. As the problem has now been addressed, I will proceed with closing this ticket.
If you have any additional questions or require further assistance, please feel free to reach out.
Best regards,
V.