Hello,
I cannot connect to my RMS account. I get an issue “You currently do not have any devices linked to this account while having Teltonika ID 2 step verification enabled. Please contact support to have 2 step verification disabled.”
Thanks for help
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 18311.
Best Regards,
Justinas
Hello,
we filled out the form with the ticket ID on Thursday, March 19, 2026.
But we still haven’t received a response.
Our RMS account was paid for in 2024 for a five-year term.
I think this problem should be resolved much faster.
Best Regards Jochen
It’s now April 15, 2026 and we still haven’t received a solution!
Greetings,
We didn’t receive a response to our email sent on March 31 regarding the RMS account details.
However, I can see that you have submitted a new form and included the required information in the ticket description. I have forwarded these details to the RMS team and will keep you updated on the progress.
Best Regards,
Justinas
Thanks, now it is ok.