eSIM Support on RUT240

NETWORKING SOLUTIONS
1

I’ve a RUT240 Device. Looking at firmware updates the latest is 07.06.16 but eSIM support ESIM Configuration example - Teltonika Networks Wiki requires 07.09+ Is that correct? If so does anyone know when 07.09 is coming to RUT240 as seems to already be there for many other devices. Thanks

3

Hello,

Thank you for your inquiry.

The RUT240 is an EOL (End of Life) device and does not support the eSIM function. The latest firmware release for the RUT240 is 07.06.16, and no further updates are planned for this device.

If you have any additional questions, feel free to reach out.

Best Regards,

4

Thanks. I got this info from your site;

End of ordering: 2023 July 31
End of production: 2023 December 31
End of support: 2028 July 31

What does support cover? Does it cover security updates and bug fixes. i.e. are you saying there will be no further software functionality uplift/enhancements?

5

Hello,

Here are the key points regarding what the support covers:

  1. Support Duration:
    Support will be provided for a period of five years after the End of Production date.
  2. First 24 Months:
    For the first 24 months after the End of Production date, we will continue to deliver security updates and bug fixes to ensure the stability and safety of the product.
  3. Following 36 Months:
    For the remaining 36 months, we will provide critical security fixes and make our best efforts to offer customer support for these products.

This means that while no new functionality enhancements are planned, we remain committed to ensuring the security and usability of your devices during the support period.

Best regards,