Error: "WebUI is unreachable" for RUT955 in RMS portal

Teltonika Networks
1

On one of our RUT955 I got the error “WebUI is unreachable” when I try to start the WebUI from the RMS portal. After pressing the “UBLOCK WEBUI” button, I can access the system. It is not easily possible to make a factory reset of the device because it is in production at our customer. The firmware is up to date.

The error comes every time when I try to start the WebUI from the RMS.

How can I fix this problem?

The login Screen has a (1) at the end of the title (see attached picture), maybe this helps to solve the problem. I have already rebooted the device.

image
image1260×775 25.3 KB

3

Hi,

As I understood you can access devices WebUi after pressing “Unblock WebUI”. Or you are not able to access it?

Best regards,

Marijus

4

I’m able to login after pressing the button “Unblock WebUI”.

5

But why does the message “WebUI is unreachable” always come after starting the WebUI from the RMS portal. Is threre another seession/person who is using the WebUI in parallel?

On our other RUT955 routers, I have never seen this message.

6

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