Email recipientts

[yang]

I am using rut241, and try @outlook.com with app password for email recipient, but I can’t send any test email, the message is only failed to send test email, and i can’t figure out what the issue causes email failure.

I ping smtp.office365.com:587 through rut241 cli. it works.

anybody know how to fix the issue?

Thanks you.

[rdennis]

Hi @yang ,

You may need to create an app password for this use case.

Try this - How to get and use app passwords - Microsoft Support

Thanks,

Ryan

[yang]

I added app password, however I still can’t send email. The issue is we only know the email sending failure, but no reason! does rut241 can provide some failure detail information?

I use L2TP over IPSec, do you think the problem comes from VPN?

I use ping command on Rut241, smtp.office365.com:587 has response.

Thank you

[yang]

After I called your technical support, I did test again, and read the system log. Please take a look at detail shown below:

I don’t know why authentication unsuccessful, basic authentication is disabled? this issue need fix on rut241 side or email account side?

Thank you.

[yang]

Hello,

I retried google email, it works. Perfect. However, I still want to make outlook.com ways to work. Could you please continue to help me.

[Mike]

In my experience that response in your log, has always turned out to be determined by your Microsoft settings on your host application infrastructure. There are usually multiple settings you’ll have to change and the different Admin Centres / Management UI’s you need to access, will vary depending what type of Office 365 subscription you or your organisation has, and how it has been configured.

So in summary, I’d be kicking this particular ball towards your Office admins.

[rdennis]

You can try this SMTP server - smtp-mail.outlook.com

[yang]

Thank you for your response. I am using free outlook.com email account. So I don’t have Microsoft 365 license. So I am searching to get MFA setting page on outlook.com.

[Justinas]

Greetings,

Since the email function works correctly with a Google account, we can confirm the issue is not with the RUT241 configuration, but rather with the security restrictions on the Outlook account side.

Please note that configuring or troubleshooting third-party email account restrictions is out of our support scope .

I recommend reviewing this reply on your other post regarding a specific setting that needs to be turned on:

Rut241 email recipients

I’m just going to jump in here as i did this with a RUTX11 with an o365 setup and got stuck for a week. It came down to the fact that the email account we were being asked to used required MFA. The error is not very apparent. This is a setting in AZURE that you can turn off for that specific user. (You can also do some other crazy things if your concerned about security. e.g. make sure your using an obsurdly long password and you can in Azure lock the use of the account login to a MAC or IP of …

Best Regards,
Justinas