Ee sim card network rejected

[blackdiamond]

sim card inserted from ee into rutx50 and refuses to connect to network with notification mobile 5gmm reject cause :n1 mode not allowed

works perfectly in rut950

also tried another rutx50 and same happens

[Vilius]

Hello,

For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17340.

Thank you,

V.

[blackdiamond]

have filled form in but doesn’t allow to attach troubleshoot file

[Vilius]

Hello,

Thank you for your swift response.

I can confirm that I have received the requested information and have taken it into account. At the moment, I am reviewing the details and will follow up with you as soon as I have further updates or additional information regarding this issue.

Thank you for your patience and understanding while this is being looked into.

Best regards,
V.

[blackdiamond]

any further updates to this kind regards

dave

[Vilius]

Greetings,

Thank you for your message,

I have sent you further instructions via email, please check your inbox.

Looking forward to your reply,

Warm regards,
V.