Having used an e-Sim adapter with another router, I was attracted to the X50 because of it’s built-in e-Sim functionality.
I have spent the past couple of hours trying to install a new Smarty E-Sim. I eventually managed to get it working but by a rather circuitous route. I wondered if there was a simpler method.
I first tried the QR Code method. I am using a MacBook so scanning the QR Code isn’t straightforward. A method I have used on my other e-Sim reader is to copy the QR Code to a jpg file however the X50 said it couldnt find a QR Code.
I therefore tried entering the activation code directly but the format that was sent to me by Smarty didnt seem to be in a compatible format. I tried various combinations that looked like the example that the X-50 said it needed but they were all rejected
I then thought that the data I needed was in the QR Code so I used an online QR Code decoder to extract the data string and pasted that into the box.
This time it worked and the e-Sim is now registered. However I cant help but think that there must be an easier method. Can anyone suggest a better way?
There are currently two options for downloading and installing an eSIM profile on the RUTX50: uploading the QR code provided by the operator, or manually entering the eSIM activation details.
Regarding the manual activation method, it is most likely that the format of the activation code provided by SMARTY was not compatible with the format expected by the X50. This would explain why the details were rejected when entered directly. As you discovered, extracting the activation information from the QR code and entering that data allowed the profile to be downloaded successfully.
As for the QR code not being recognised when uploaded, further analysis would be required to determine whether the issue was caused on our side or was related to the uploaded QR code itself.
We would therefore like to contact you directly regarding receiving private details that may not be shared in the public forum. We have sent you a form to fill out, which you will receive in the email inbox of the account you have registered with on the forum.
In the Ticket ID field of the form, please enter the ID of this thread: 20200.
Once we receive the requested information, we will be able to investigate the QR code situation further.