Have removed and reinstalled in RMS with no affect. Updated to latest firmware. When I download the troubleshooting log and look in the cloud-solutions log the imes number is also displayed as the serial no. under the modem heading. Could this be the problem or am I barking up the wrong tree?
Hello,
Just to clarify—am I correct in understanding that the numbers displayed next to both the Serial and IMEI fields are the same?
Best regards,
Exactly that is what I am saying
The serial number is shown correctly in the rms status section on the router
Hello,
I noticed that you marked my comment as the solution. Could you please confirm whether the issue has been resolved?
If not, let me know, and I will send you a form for private communication so we can investigate the issue further.
Best regards,
No it is not resolved my apologies
I have sent you a form to fill out. Once it is completed, I will contact you privately.
Please use the ticket ID “14284” when filling out the form.
Best regards,
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