The Teltonika TRB145 had been connected via DLMS (Serial 485) to the Landis+Gyr E570 for a period of three weeks, and all data was being successfully collected. However, from one day to the next, it suddenly stopped connecting to the meter, and since then, it has not been possible to retrieve any of the data.
Hello,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17881.
Thank you,
M.
Hello,
When filling out the form, you did not attach your contact details, I’m unable to reply to the form and send you an email.
Please re-fill the form once more so I’m able to send you a message.
Regards,
M.
Hello,
It is not possible to submit the form without providing an email address, as the email field is mandatory in the form.
I understand that you may require the contact details to be additionally included in the ticket description field. Please let me know if that is the case and I will resubmit the form with the email address explicitly written in the description as well.
Regards,
O
Hi there,
Might’ve been an issue from our systems end in that case, apologies for that.
Could you please re-fill the form and include the email I’m supposed to contact in the description?
Thank you,
M.
@Matas I resubmitted the form at 9:47 AM on 20.02.2026, however I have not received any message from you since then.
Hello,
I can see that you’ve already sent us the troubleshoot file, I’ve replied to your e-mail with further details. Please continue communication there.
Regards,
M.