We have many devices (various RUT and TRB) that have been connected to RMS in the past. We do not need access to these very often so we have let our credits slowly expire.
Recently we need to gain access to some - so we have purchased credits and enabled those devices - however after 24 hours they have not connected to RMS. ( but we know that they are online ).
These systems are very remote (over 1000kms away).
What options do we have to resolve this?
Hello,
Please, ensure that you enabled monitoring for the device in the RMS settings. Select your device in RMS, click on the ‘device tab’ and then on ‘manage services’. There, enable monitoring for the device.
Additionally, there were improvements made RMS connectivity in the latest 07.04.5 firmware version. Thus, if the issue persists, could you please update the devices and see if it connects then?
Kind Regards,
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