We have a newly installed RUTX50. After activating the license we are not able to generate Device WebUI. After clicking Generate it gives a timeout.
What could be the issue? Device is online and upon generating it states ping is ok. Seems to be possible to do other controls.
Hello,
Could you please provide clarification on whether this issue is consistently occurring or if it happened only once?
Does the device has stable internet connectivity? Next time when the issue occurs, could you navigate to devices in RMS and update the list?
Is the device still online?
Even though the firmware is quite new, I would still suggest updating to the latest firmware version as there were some fixes related to RMS functionality in the latest firmware.
Kind Regards,
Problem is persistent and we have not been able to connect to this device remotely since adding the license.
Network is a stable 5G connection and should not be a problem.
I have testet with different network connections and browsers with and without icognito on my side.
Would love to update to latest firmware, but is this possible without accessing the webui on distance?
Hello,
Please, try updating the firmware from RMS. Select your device from the list → Actions → Update firmware. Let me know if it works then.
Kind Regards,
Thank you for the prompt reply. I updated the firmware and it is currently:
RUTX R 00.07.04.5
Problem still persists when generating WebUI. I’m able to use the CLI though. Any more ideas?
Hello,
First, try restarting the device.
Secondly, access the device via CLI from RMS (username is ‘root’, password is your WebUI password) and execute the following commands:
uci set ip_blockd.@globals[0].enabled='0'
uci commit
/etc/init.d/ip_blockd restart
Then, try generating WebUI link again and tell me how it goes.
Kind Regards,
Yes! That worked. Thank you.
Restart was done earlier when updating the FW so no reboot was done after that. But the commands did the trick.
Or actually. That fixed the root problem.
But when trying to login to the newly generated WebUI URL it states:
“The device is unreachable. Please check the connection and try again.”
Providing a bogus username / password generates the correct error:
Invalid username and/or password! Please try again.
The above error only occurs when providing the correct credentials, so i’m sure the credentials are correct at least.
Hello,
Okay. We’re getting closer.
Could you please try executing the following commands from the command line (assuming SIM card is in slot 1):
uci set network.mob1s1a1.mtu='1360'
uci commit
/etc/init.d/network restart
If this does not work, try the commands again, but with lower MTU:
uci set network.mob1s1a1.mtu='1270'
uci commit
/etc/init.d/network restart
Let me know if it works then.
Kind Regards,
I will try these when I’m at the device as this might disrupt the service. In case neither works, what is the default MTU?
Neither of them made any difference to the login problem.
Hello,
Have you made any configurations on the device, or are all the settings still at their default values?
Would it be possible for you to try restoring the device via the following commands from the CLI?
firstboot
reboot
Also, it is important to note that this is a public forum and there is no way for us to share files or information privately. For example, troubleshoot files, RMS account information, serial numbers, etc. Therefore, if you have the opportunity to communicate with us directly or through your sales manager, I would strongly advise you to choose that option. Doing so will enable our team to assist you more effectively.
Kind Regards,
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