Device in RMS with "!"

[pool-informatik]

Hello Support

I have a problem with a RUT241 in RMS.

I can no longer access the device from RMS and make configuration changes.

The device is shown as offline in RMS, although I can ping it via VPN.
The device ID is #868087 / SN: 1124809216

Here are the screenshots.

[Marija]

Hello,

Please don’t share sensitive device information, such as its serial number, on the forum. Kindly share such details privately when necessary.

Regarding the issue:

• Could you please confirm if you have attempted to unregister and register your device on RMS?

• Double-check if the device’s serial number, LAN MAC address, and password (matching the WebUI) are entered correctly.

• Select your RUT241 in RMS, navigate to Device → Manage Services, and ensure that services are enabled and verify if device has RMS credits for device usage.

• Ensure that your router has internet access, as it needs it to connect to RMS.

• Please inform me of any errors displayed in the device’s WebUI under Services → Cloud Solutions → RMS.

• You can try restarting the RMS service by logging into the router via CLI and executing the command /etc/init.d/rms_mqtt restart.

Furthermore, please inform me if any specific configurations were made on this device or if there was a recent firmware version update.

Best Regards,