Hi, as a solution integrator, I would like to invite the end customer via RMS, but I receive an error message stating that the account already exists because my client has already created an account. We have changed the email address of the account as an alternative to free up the email address, but even with this manipulation, I still receive the error message. Please, how can we release the email address?
Hello,
If I understand correctly, your client would like to delete their RMS account so you can invite them using the same email to your company, allowing them to register again. Is that correct?
If so, we can delete their account, but we will need some sensitive information from them. I have sent a form to your email to fill out so we can contact you privately. For the ticket ID, please use ‘5953’.
Best Regards,
Hi Marija,
I also would like to delete my RMS account.
I have created it to test the system and now would like to join other RMS company.
Thanks,
Ignas
Hello,
Sent you the same form to fill out. For the ticket ID, please use ‘5953-2’.
Best Regards,
Hello,
I’m glad to inform you that the issue has been resolved. It was simply a matter of time as the email address was accepted four hours after its modification.
Thank you for your patience and understanding.
Best regards,
I’m glad the issue is resolved!
If you have more questions or concerns, don’t hesitate to ask on this forum!
Best Regards,