Delete RMS account of colleague

NETWORKING SOLUTIONS
1

Hello RMS Support,

please contact me, to delete a specific RMS account. A Colleague registered his company mail-address to a new RMS account, so we are blocked to invite him to our normal company account within RMS.

Thanks in advance,
Carsten Pohlmann

2

Hello,

To assist you with this request, please fill out the form sent to your email (the one used for registering on the forum). When completing the form, use 13025 as the ticket ID. Once submitted, we will reach out with the necessary information to proceed with the account deletion.

Best regards,

3

Yeah, thank you for the dast reply. Your request is re-submitted already. Plase have a look…

5

Hello,

Unfortunately, we couldn’t send an email to your inbox as it is not accepting incoming messages. Could you check whether your inbox is full or contact your IT administrator to investigate why your company’s email system is bouncing our messages?

Best regards,

6

Hi,

that’s not a problem on our side. I am the company admin and I can say there is notthing wrong with my inbox. I get a lot of emails also from externals the whole day and the last week. I also receive the status notifications from this forum about new answers to this
thread. So everything seems fine on my side.
What exactly ist the error code on your side?

EXO_admin_mailflow
EXO_admin_mailflow1923Ă—110 46 KB

7

Hello Support,
can you also sent me a form. I have 1 user who lost his TOTP application.
I want to delete the account to make a new one with the same mail adres.
Thank you,

8

Hello @mekautomatisering,

The form to submit has been sent to your email address used for registering on the forum. When completing it, please use 13025-1 as the ticket ID. After submission, we will contact you privately with the necessary information requested.

Kind regards,

9

Good morning,

Could you confirm whether the email address provided in the form was entered correctly? Shouldn’t it contain a double “n” before the @ symbol?

Additionally, could you complete the newly sent form once again with the correct information inserted?

Best regards,

10

Good moring,

yes, it should contain double “n” before the @. So may be there was a typo in that private form. I filled out the form again.

1 Like
11

Thank you for confirming.

You should receive an email from us shortly with the necessary information requested.

12

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