We run out of credits for one of our RUTX50. During that time a factory reset was done and the password to log into the router was changed. Now we got new credits but the device cannot connect to the RMS (warning “The platform cannot validate this device’s authenticity”). I assume this is because of the changed password. How can we change it in the RMS so that the device can reconnect?
Hello,
The error you provided sometimes occurs after performing a factory reset on the device. To resolve this, please try unregistering the device from RMS and then registering it again.
Once the device is online in RMS, you will be able to change the password. For detailed instructions, please refer to our wiki: How to change password(s) for device(s) in RMS?
Best regards,
Do we loose the activated credit when unregistering and adding the device again?
Hello,
You will not lose any credit.
Best regards,
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