Cell Not working: Roaming not allowed?

[FrankSmith]

Newbie here. Please help.

I bought a used RUT240 off e-bay, plugged in a Hello Mobile simm, and it worked like a charm. EASY!

But the network was too slow, only 100 Meg.
I’m running on Gigabit at home, so I wanted to upgrade to a faster version.

I purchased a BRAND NEW RUTX11 from TelTonika.

Plugged it in… but the cell now doesn’t work!

It gives this error:
“Mobile EMM reject cause: Roaming not allowed in this tracking area”

The Provider is shown as N/A.
The signal strength is excellent -59 dBA.

• Operator = N/A
• Operator state = Limited service
• Data connection state = Disconnected
• Connection stage = Setting up connection
• Network type = No service
• Cell ID = 181170948
• TAC = 13059
• EARFCN = 2600
• Mobile country code = 310
• Mobile network code = 410
  Help will be much appreciated.

[FrankSmith]

Thank you TD45 for the advice.
Tried it all, nothing helped.

Just remember, that this exact sim, worked 5 minutes ago in the old RUT240!

So, no roaming is necessary, since I moved only 3 feet away.
And the sim has always been registered right here - and worked in the RUT240.
I tried with and without roaming enabled.
I tried both with auto APN as well as with the mobile provider APN.

Is it possible, that since I purchase the RUTX11 directly from the OEM in Lithuania, that they somehow configured it for THERE? (Why would they? Well, they did send it with a European power plug on…)
I live in the US.

Or maybe the unit is defective?

Any advice will be much appreciated.

[FrankSmith]

Here’s something very interesting.
From the web interface, it is IMPOSSIBLE to fully configure the APN.
You can ONLY configure the APN name and login.

From the REMOTE configuration however, you can configure all of these:

• Carrier name: Hello Mobile
• Mobile Country Code (MCC): 310
• Mobile Network Code (MNC): 240
• APN (Access Point Name): hellomobile
• Authentication type: None
• PDP Type: IPv4v6

I tried that too, but sill, IT DOES NOT WORK!

Give this as the mobile status:

• Provider = N/A
• • Operator = N/A
• Operator state = Limited service
• Data connection state = Disconnected
• Connection stage = Setting up connection
• Network type = No service

HHHEEEELLLLLPPPPPP

[FrankSmith]

I gave up and put the sim back into the old router - worked without any problems.

???

[Simonas]

Hello,
I think you purchased wrong RUTX11, because you shouldn’t get EU plug.
Routers are differentiated for regions, so you should change it which is suitable for your region.
See ordering table in: RUTX11 Gigabit Cellular Router
product code:
RUTX11 1*****
North America

[FrankSmith]

Now that makes a LOT of sense.
They sent me the wrong unit!

Still ZERO reply from the supplier…