We have deleted a user that had issues trying to log in to the RMS portal. When we try to send this user a new Invite we receive the error message: “Cannot create user invitation”. There is probably some old user data still present in the background. Can this please be deleted for us so this user can make use of the portal again?
Hello,
To proceed with the user deletion, I will need some sensitive information from you. I have sent a form to the email address you registered with on the community forum. Once the form is completed, I will contact you privately. For the ticket ID, please use “15488”.
Best regards,
I have filled in the form. How can I share the email address with you that we cannot send an invite to at the moment?
Thank you for filling out the form. I will contact you privately with the next steps.
Best regards,
User has been fully deleted from RMS and successfully re-invited to the company.
Best regards,
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