Hi. I have just purchased a physical esim from Plan B, their Switch eSim. I have put downloaded a LycaMobile data profile to it and it works fine on an Android phone, and also on a ZTE mobile router, however when I put it in my RutX50 I get the following notification “Mobile 5GMM reject cause: Illegal UE”, and it won’t connect to the internet.
Any ideas or anyone had a similar issue?
thanks in advance
Hello,
Looks like the device is not configured correctly in the network, and it’s blocked. IMEI/IMSI is not whitelisted or blocked, so it cannot connect. It’s the responsibility of the mobile network operator to unblock it, so you should try reaching out to them and provide the details of the RUTX50. The IMEI can be found on the back of the device:
Or in the WebUI of the device under Status → System → Internal Modem:
Regards,
M.
Thank you for your help. I will contact Lyca Mobile and see if they can unblock the IMEI.
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Unfotunately Lyca Mobile said that they cannot block IMEI numbers so that wasn’t the problem. They gave me the APN details to put in but I’m guessing that won’t work as it won’t connect in the first place but I’ll give it a try.
Sounds good, do let us know how it goes!
Regards,
M.