Hi everyone,
I would like to report an issue I encountered after updating my TRB501 to the latest firmware TRB501_R_00.07.22.1.
I noticed a display bug in the Status > Network > Bands menu. Specifically, the RSSI value for the 5G band (5G n78) is displayed as “N/A”. With the previous firmware version, this data was displayed correctly.
Could you please look into this and fix it in an upcoming update?
Thanks in advance for the support!
I have exactly the same problem on my RUTX50 with 07.22.1
5G n78 RSSI N/A at 100MHz, not having an impact on performance though as far as i can assertain.
I think is a bug..
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 19120.
Best Regards,
Justinas
Greetings,
@akwe-xavante Could you please log in to the CLI following these instructions: Command Line Interfaces - Teltonika Networks Wiki
Then send me the output of the following commands:
gsmctl -G
and
api GET /modems/status
Please note that the output of the second command may contain sensitive information such as the IMEI, serial number, and similar details, so do not include that information in your reply here.
Best Regards,
Justinas
For the first time i’ve found that i can use the WEbUI CLI interface without getting a access denied message re security certificates, but i’ve failed to select, copy and paste in the various ways i do it. so i logged in using Putty and here is the result:
root@RUTX50:~# gsmctl -G
CA 0
Primary: 1 | Frequency: 1363 | Bandwidth: 20 | Band: LTE_B3 | Cell st: registered
PCID: 173 | RSRP: -83 | RSRQ: -13 | RSSI: -48 | RSSNR: 1
CA 1
Primary: 0 | Frequency: 641376 | Bandwidth: 100 | Band: 5G_N78 | Cell st: unknown
PCID: -1 | RSRP: -1 | RSRQ: -1 | RSSI: -1
root@RUTX50:~#
root@RUTX50:~#
root@RUTX50:~# api GET /modems/status
{“http_code”:200,“http_body”:{“success”:true,“data”:[{“operators_scan”:true,“pinleft”:3,“operator_state”:“Registered, home”,“wwan_gnss_conflict”:false,“sim_count”:2,“modem_state_id”:1,“pinstate”:“Inserted”,“multi_apn”:true,“mobile_dfota”:false,“auto_2g_bands”:false,“volte_supported”:true,“state_id”:1,“sim_switch_enabled”:false,“conntype”:“5G (NSA)”,“state”:“Connected”,“temperature”:47,“serial”:“XXXXXXXXXXXXXXXX”,“esim_bootstrap”:false,“imsi”:“XXXXXXXXXXXXXXX”,“is_busy”:0,“cellid”:“13140482”,“mode”:0,“ipv6”:true,“primary”:true,“builtin”:true,“simstate_id”:0,“netstate_id”:1,“simstate”:“Inserted”,“txbytes”:168082534559,“operator_state_id”:1,“low_signal_reconnect”:true,“rxbytes”:1749081194668,“cell_info”:[{“lac”:“N/A”,“mcc”:“234”,“rsrp”:“N/A”,“sinr”:4,“tac”:“3265”,“pcid”:173,“arfcn”:“N/A”,“uarfcn”:“N/A”,“bandwidth”:“20”,“rsrq”:“N/A”,“earfcn”:1363,“mnc”:“20”,“cellid”:“13140482”,“nr-arfcn”:“N/A”,“ue_state”:3},{“lac”:“N/A”,“mcc”:“234”,“rsrp”:-84,“sinr”:28,“tac”:“N/A”,“pcid”:880,“arfcn”:“N/A”,“uarfcn”:“N/A”,“bandwidth”:“100”,“rsrq”:-10,“earfcn”:“N/A”,“mnc”:“20”,“cellid”:“13140482”,“nr-arfcn”:641376,“ue_state”:3}],“rsrq”:-12,“cfg_version”:“04.202.04.202”,“provider”:“N/A”,“oper”:“3”,“csd”:false,“operator”:“3”,“version”:“RG501QEUAAR12A11M4G”,“model”:“RG501Q-EU”,“busy_state”:“Idle”,“active_sim”:1,“mobile_stage”:19,“volte”:false,“auto_3g_bands”:false,“busy_state_id”:1,“framed_routing”:true,“pukleft”:10,“rssi”:-50,“dynamic_mtu”:true,“service_modes”:{“4G”:[“lte_b1”,“lte_b3”,“lte_b5”,“lte_b7”,“lte_b8”,“lte_b20”,“lte_b28”,“lte_b32”,“lte_b38”,“lte_b40”,“lte_b41”,“lte_b42”,“lte_b43”],“3G”:[“wcdma_850”,“wcdma_900”,“wcdma_2100”],“5G_SA”:[“5g_n1”,“5g_n3”,“5g_n5”,“5g_n7”,“5g_n8”,“5g_n20”,“5g_n28”,“5g_n38”,“5g_n40”,“5g_n41”,“5g_n77”,“5g_n78”],“5G_NSA”:[“nsa_5g_n1”,“nsa_5g_n3”,“nsa_5g_n5”,“nsa_5g_n7”,“nsa_5g_n8”,“nsa_5g_n20”,“nsa_5g_n28”,“nsa_5g_n38”,“nsa_5g_n40”,“nsa_5g_n41”,“nsa_5g_n77”,“nsa_5g_n78”]},“signal_quality”:53,“data_conn_state_id”:1,“data_conn_state”:“Connected”,“ca_signal”:[{“band”:“LTE B3”,“rsrp”:-83,“sinr”:4,“primary”:true,“pcid”:173,“rsrq”:-13,“rssi”:-49,“bandwidth”:“20”,“frequency”:1363},{“band”:“5G N78”,“primary”:false,“bandwidth”:“100”,“frequency”:641376}],“baudrate”:115200,“iccid”:“8944200204569022731F”,“ntype”:“5G-NSA”,“data_off”:false,“band”:“LTE B3”,“lac”:“N/A”,“nr5g_sa_disabled”:false,“sinr”:7,“id”:“2-1”,“auto_5g_mode”:false,“netstate”:“Registered, home”,“rsrp”:-82,“sc_band_av”:“Active”,“tac”:“3265”,“manufacturer”:“Quectel”,“name”:“Internal modem”,“no_ussd”:false,“pinstate_id”:1,“imei”:“XXXXXXXXXXXXXXX”,“signal”:-50}]}}
root@RUTX50:~# root@RUTX50:~#
FWIW I have also observed issues with 5G RSSI showing n/a on various FWs
Greetings,
@akwe-xavante
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshooting file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 19120-2.
Best Regards,
Justinas
Greetings,
For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshooting file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 19120-3 .
Best Regards,
Justinas
Hello everyone,
We apologize for any inconvenience this issue may have caused.
We have forwarded all the information to our R&D team and will let you know as soon as we receive feedback from them.
We appreciate your patience and understanding.
Best regards,
Hello,
Our RnD team is still investigating this issue. As soon as we receive any updates from them, I will post them here.
We appreciate your patience and understanding.
Best regards,
Hello,
Our RnD team is aware of this issue, and a fix is planned for an upcoming firmware release.
We appreciate your patience and understanding.
Best regards,
Greetings,
@akwe-xavante the issue with the missing RSSI value for 5G was resolved in firmware version 7.25.1. However, this release is available only for RUTX and RUTM devices.
For TRB devices, there is currently no confirmed timeline for when the RSSI value displaying as “N/A” will be resolved.
Best Regards,
Justinas
RUTX50 FW: RUTX_R_00.07.25.1
RSSI still N/A in 5G n28…
Greetings,
@dabrmar For troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshooting file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 19120-4
Please let me know here once you have filled out the form.
Best Regards,
Justinas
Greetings,
@dabrmar, could you please confirm whether you received my email sent on September 9th?
If you did, could you please reply to that email with the requested troubleshooting file? We need it to investigate why you are still seeing the RSSI value as N/A with the new firmware.
Best regards,
Justinas
Confirmed.
Diagnostic log sent to Teltonika.
Greetings,
Thank you for sending the troubleshoot file. I have forwarded it to our R&D department, and the fix for this issue is expected to be included in firmware version 07.26.
Unfortunately, we do not have an estimated release date for this firmware version yet.
Best Regards,
Justinas
