ATRM50 FT232 USB-to-serial "usb 1-2: device descriptor read/64, error -145"

Hi,

I’m using the ATRM50 usb port to connect to an industrial device. The device uses a FT232 USB-to-serial converter. Since the converter is built into the device, I cannot use a different USB-to-serial converter.

The industrial device connects perfectly fine to my Raspberry PI and my windows machine.

Other USB-to-serial converters work fine on the ATRM50.

On the ATRM50, the connection usually fails with the following kernel messages:

[ 999.926620] usb usb1-port2: disabled by hub (EMI?), re-enabling…
[ 999.932935] usb 1-2: USB disconnect, device number 2
[ 999.938735] ftdi_sio ttyUSB0: FTDI USB Serial Device converter now disconnect ed from ttyUSB0
[ 999.947686] ftdi_sio 1-2:1.0: device disconnected
[ 1000.008857] [01-serial-symlink.sh] Device ttyUSB0 at /devices/platform/1e1c00 00.xhci/usb1/1-2/1-2:1.0/ttyUSB0/tty/ttyUSB0 disappeared!
[ 1000.301902] usb 1-2: new full-speed USB device number 3 using xhci-mtk
[ 1015.551880] usb 1-2: device descriptor read/64, error -145
[ 1030.911835] usb 1-2: device descriptor read/64, error -145
[ 1035.372242] usb usb1-port2: attempt power cycle
[ 1043.502182] usb usb1-port2: unable to enumerate USB device

I have tried different USB cables without success.

Anyone else experiencing similar issues? Any ideas?

best regards