ATRM50 FT232 USB-to-serial "usb 1-2: device descriptor read/64, error -145"

Hi,

I’m using the ATRM50 usb port to connect to an industrial device. The device uses a FT232 USB-to-serial converter. Since the converter is built into the device, I cannot use a different USB-to-serial converter.

The industrial device connects perfectly fine to my Raspberry PI and my windows machine.

Other USB-to-serial converters work fine on the ATRM50.

On the ATRM50, the connection usually fails with the following kernel messages:

[ 999.926620] usb usb1-port2: disabled by hub (EMI?), re-enabling…
[ 999.932935] usb 1-2: USB disconnect, device number 2
[ 999.938735] ftdi_sio ttyUSB0: FTDI USB Serial Device converter now disconnect ed from ttyUSB0
[ 999.947686] ftdi_sio 1-2:1.0: device disconnected
[ 1000.008857] [01-serial-symlink.sh] Device ttyUSB0 at /devices/platform/1e1c00 00.xhci/usb1/1-2/1-2:1.0/ttyUSB0/tty/ttyUSB0 disappeared!
[ 1000.301902] usb 1-2: new full-speed USB device number 3 using xhci-mtk
[ 1015.551880] usb 1-2: device descriptor read/64, error -145
[ 1030.911835] usb 1-2: device descriptor read/64, error -145
[ 1035.372242] usb usb1-port2: attempt power cycle
[ 1043.502182] usb usb1-port2: unable to enumerate USB device

I have tried different USB cables without success.

Anyone else experiencing similar issues? Any ideas?

best regards

Good day,

Please post your questions regarding ATRM50 devices in separate Networks group forum.

Thank you for your understanding.

Here is the link: Latest Teltonika Networks topics - Teltonika Community

Best Regards,
Imran S.