Same here. We wanted to install some software updates this evening, but RMS does (again) not seem to work as we only get “Getting device information”.
Seems to be similar to: RMS: Unknown device broker! - #8 by Lazerjules
We have already tried to send rms_connect via SMS, but without effect. We can not access any of our devices.
Still, there is no public status page for RMS or a dedicated support channel despite this public forum 