All Router are showing online, but I cant connect to them via RMS anymore and they also stopped working for our Customers.
“Connecting to server…” when I try to acces them via WebUI.
Currently our Helpline getting flooded with calls…
Whats going on?
Same here, can’t connect to all my routers via RMS. It just keeps on loading.
Same here. We wanted to install some software updates this evening, but RMS does (again) not seem to work as we only get “Getting device information”.
Seems to be similar to: RMS: Unknown device broker! - #8 by Lazerjules
We have already tried to send rms_connect via SMS, but without effect. We can not access any of our devices.
Still, there is no public status page for RMS or a dedicated support channel despite this public forum 
However, the routers themselves still seem to be online - but accessing them via RMS is not possible, even after a reboot, rms_connect and SIM HLR Reset.
yep. Router are showing Up as online but are in fact not reachable. Not via API, CLI or anything Else.
The Lack of a Status Page even after the kinda recent downtimes is worrying
We just tried to add a new device, this does not work as well. After entering all the details, we get this modal:
However, according to the wiki, below the text in the modal, there should be a table indicating the status of the device being added (RMS Devices - Teltonika Networks Wiki)
On the Web-UI RMS Page of the device we try to add, it just says:
Failure (Device is not registered in RMS. Please login to rms.teltonika-networks.com and add this device to your account device list)
=> Something definitely seems to be broken with RMS (again)
And once again, something in the Teltonika RMS is broken. Without Teltonika communicating with its customers in any way. Our phones are ringing off the hook and there is no comment from Teltonika.
Nobody is reachable via Phone.
Systems seem to be down.
Again we left with nothing but silence despite the System beeing down for a good amount of time (AGAIN!)…
I dont know what to say anymore…
No Statuspage, No “Emergency” Hotline. Nothing.
Maybe someone with access to the „VIP Helpdesk“ can open a ticket
definitely great customer service, if you need VIP Status, to get basic information about their service during an outage… its getting really hard to recommend teltonika, if everytime an issue occurs - which I know, can happen! - they just hide and are not able to communicate with their customers
Hey everyone,
The team is aware of the issues currently happening with RMS and are working on resolving the issues ASAP.
Apologies for the inconvenience.
Thank you for your response! Are you aware that it took you 3 hours to even acknowledge the issue or let us know you were working on it? Why not proactively inform us in the first place? It’s the same frustrating pattern every time.
Current status:
The underlying issue was found and has been resolved. System services are being closely monitored for any further disruptions or abnormal behavior. Some minor service performance issues may still occur for a short time while the system is recovering to full health.
We appreciate your patience during this time and apologize for the inconvenience of this downtime.
Everything works now again - thanks for the status updates & fix. Is it possible to setup a status page for RMS so we do not have to use the forum in the future for such incidents?
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