All LAN ports missing after uploading config file to RUTX09

Networking Solutions Issue
1

We were facing the following issue:
We uploaded a configuration file from an RUTX09-router (device 01) to another (blank, rest to factory default) RUTX09-router (device 02).

After uploading the config-file we found that on the device 02 all LAN-ports are missing!!

Here are the details:

Device 01:
Product code: RUTX0900XXXX
Bootloader version: 2.27.0
Serial number: 1117340707
Hardware revision: 0808
Batch number: 0028
Branch: -
Firmware version: RUTX_R_00.07.25.3
Kernel version: 6.6.137

The device 01 does have one VLAN ID 3 for LAN 2 and 3 (untagged) configured.
TAG 3, Type 802.1AD Interface eth0.3

Device 02:
Product code: RUTX0900XXXX
Bootloader version: 2.27.0
Serial number: 1118902881
Hardware revision: 0808
Batch number: 0030
Branch: -
Firmware version: RUTX_R_00.07.25.3
Kernel version: 6.6.137

We are now quite concerned, because this issue prevents us to replace our RUTX09-routers (around 50) without being able to upload a config file in a case of a hardware defect (caused by overvoltage, lightning strike or whatever)!

The described issue did also occur when both routers where on firmware version 7.24.3.

Regards

RITCON

2

hi, do you mean a backup file?

try using “device backup” instead of “configuration backup”

3

Hi,

I tried “device backup” instead of “configuration backup” and it seems to work.
But I will doublecheck on another RUTX09.

THX

5

Greetings,

Thank you for reaching out. Could you please provide an update on whether the device backup was successfully uploaded and restored on the other RUTX09, with all LAN ports available?

Additionally, we would like to forward this issue to our R&D department for further analysis. We will need additional information, which may contain sensitive details including passwords, public IP addresses, and serial numbers.

To collect this information privately, we have sent you a form to the email address associated with your community forum account. In the Ticket ID field, please enter the ID of this thread: 21420.

Best regards,
T.