I am trying to set an email from RMS when one of our devices goes from online to offline. This works, but because we also have a daily reboot of some devices we want to prevent having unnecessary emails from RMS when a reboot happens.
When I try using the cooldown function in the alert I have made, it doesnt work according te description at the question mark ? (“If enabled, once the first IF condition in this template is succesfully triggered, a cooldown will be initiated during wich no actions will be executed”).
Basically I want an RMS email sent if the device has a status change from online - offline longer then 10 minutes. This way a reboot won’t trigger an email. Unfortunatly the set cooldown time in current situation doesn’t have any impact.
We would like to hear of a solution. Thank you in advance
I have tested the Alert when device status changes from Online to Offline feature with a 10-minute cooldown, and it functions as expected. The email is sent only once within the 10-minute period even if the device goes offline multiple times during that interval. Another email is sent after that interval if the router goes offline again, with the cooldown resetting for another 10 minutes.
I recommend double-checking your configuration to ensure everything is set up correctly. In Alerts & Automations, check the “Action count” next to your created action. Try to trigger the condition and verify if the action count only increases by 1 within the 10-minute period or if it increments more frequently.
Additionally, feel free to share a screenshot of your alert configuration so I can review it and confirm that everything is set up correctly.
I tried the cooldown setting, but it is not the functionality that we need. Can u show me with a screenshot how I an achieve the following functionality?
The action we want is as following:
-When a device goes offline for a short period (less then <5 min) we don’t want to receive an email (no action required. This will prevent to get an email for example when a device does autoreboot or temporarily connection loss.
-When a device goes offline for greater then >5 minutes we want to receive an email. Action required.
The cooldown feature works slightly differently than described in your scenario. For instance, if you set a cooldown period of 5 minutes and your device goes offline, you will receive one notification for the transition from online to offline within that 5-minute window, regardless of how many times the device goes offline during that period. You will only receive a single notification, as this is how the cooldown mechanism is designed to function.
Unfortunately, our devices do not currently support the functionality you mentioned.