Alert from RMS when a registered device is disconnected

Is it possible to receive an alert from RMS when a registered device disconnect from RMS?



You can configure RMS to send SMS or Email when a specific device goes offline or/and online. To do this, select your device in Management → Devices, click on Alerts & automations → Create alert. There, you can set Alert type to ‘Status change’, event subtype to ‘when devices goes offline/online’, and action to be an SMS message or an email. You can enter the other settings according to your needs. More information on RMS alerts is available here.

Kind Regards,

Hello Andrej,

the alert type “Status Change” seems to be not available in the dropdown list I can see

What am I doing wrong??



You are in a different menu. First go to Management → Devices. You should see a list of devices. Select the devices that you want to create alarms for. Then, on top (not on the left) there is an ‘alerts & automations’ drop down menu. You can create alarms there.

Kind Regards,


Thanks, my issue has been fixed.