=> We’ve updated 15 devices, and all of them have the same problem. So it seems unlikely that the LAN cable is the problem.
=> Changing the LAN port to a different port isn’t easy at the moment. The devices are located in Southeast Asia, and we perform the updates from Europe.
=> Currently, we have a TSW212 connected to each LAN port. Here too, we can’t simply swap out a device.
Could you please provide me with a scheme / topology of the network?
Additionally, for troubleshooting purposes, we will require more sensitive information from your end, such as the troubleshoot file, which may contain passwords, public IP addresses, serial numbers, and such. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forums. In the Ticket ID field of the form, please enter the ID of this thread, which is 17796.
