Hi,
In this case, could you please try restarting the RMS service using the following SMS commands:
- Turn off RMS:
<admin password> rms_off - Turn on RMS after a few moments:
<admin password> rms_on - Force RMS connection:
<admin password> rms_connect
If this doesn’t resolve the issue, you can also try:
- Disable Monitoring:
<admin password> monitoringoff - Enable Monitoring after a few seconds:
<admin password> monitoringon
Additionally, could you confirm if the device is not registered under another company in RMS?
Moreover, it appears your device has an outdated legacy firmware version installed. I recommend updating it to the latest legacy firmware, which can be downloaded from here.
Best regards,