7.22 failing to communicate some datas to RMS API

Networking Solutions Issue
1

I have exactly 1 device (RUTX11) that I’ve updated to 7.22. The rest of my fleet are running earlier versions. I use the RMS API to manage these devices from a Terminal using Python.

I notice that the device running 7.22 is no longer properly registering the router_uptime and last_update_at fields. E.g. the device has been “up” for 5+ days but registers 26451 (seconds, aka ~7 hours) for the router_uptime field when fetched from the /devices API endpoint. And the last_update_at field says 2026-03-26 19:09:42, despite being online and apparently checking in to RMS.

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I saved the JSON I am receiving back from RMS, and will send that privately. Hope this can be addressed soon.

2

Well, a day later and the backend API seems to be updating normally now. Was something fixed, or was this just a glitch?

3

Hello,

As far as I know, no changes were made that could have resolved your issue, so it is difficult to determine why it occurred.

Please let me know if you experience this issue again so we can investigate it further.

Best regards,

5

Ok thank you. 7.22 seems to have some bugs for sure so far, so I will keep an eye. I am eagerly awaiting the fix for broken backups.