5yr management pack lost

Networking Solutions Issue
1

Hi, after a un-register and then register of my device in RMS, the 5yr management pack just purchased (today) that was assigned to the device is lost…

What can i do?

Thank You

R.

3

Hello, Renato!

For troubleshooting purposes, we will require more sensitive information from your end, such as the company ID. To avoid leaking this information, we have sent you a form to fill out, which you will receive in your e-mail inbox that you have registered your account with in the forum. In the Ticket ID field of the form, please enter the ID of this thread, which is 19557.

Kind regards,
Laura.

4

I submitted the form.

Thanks

R.

5

Hello, Renato!

Thank you for submitting the form!

We have received it, and have already sent a reply.

Kind regards,
Laura.

6

Hi Laura, thanks for the help. The problem is solved.

R.

7

Hello, Renato!

We are happy to hear that your issue is resolved!

Let us know if you need any more assistance!

Kind regards,
Laura.