429 Too Many Requests

Networking Solutions
1

Hello, we are currently experiencing response code 429 Too Many Requests when our application is accessing the API of Teltonika.

We tried creating a new PAT token and we still are receiving this error through Postman:

{
    "success": false,
"errors": [
        {
"code": "TOO_MANY_REQUESTS",
"message": "Too Many Requests."
        }
    ]
}

Image of errors:

image
image326×213 11.5 KB

Would like help ASAP since this is hindering customers from adding hardware.

3

Hi there,

Sounds like the burst protection was enabled due to the requests being sent too frequently. You’ve also exceeded the limits it seems.

I’ll need to collect a little more information, which is sensitive, so for that, I’ve sent you a form to fill out, which you’ll receive into your inbox of the email that has been registered on your forum account. In the Ticket ID field, please enter 16942. I’ll get in touch shortly after.

Regards,
M.

4

Hello, I received your email and sent a request. I still haven’t received a response the whole day. Please message me ASAP. @Matas

5

Hello,

I’ve responded to your form.

Regards,
M.

6

Hey @Matas,

I have sent the info necessary via email. Let me know if that is enough

7

Hey @Matas, we have been facing an outage for almost a week now. We need to escalate this issue as we can’t run reporting on all of our routers. This is a severe impact to our customers. We found ways to cut down on the requests, but we need access to the api and tell us what the limits are and we will ensure that we stay in the limits. This needs to be prioritized asap as we own 1500+ routers from you guys.

8

Greetings,

Thank you for your message,

I have forwarded this issue to our R&D team. I will inform you once I have more information on the issue.

Your patience is very much appreciated.

Warm regards,
V.

9

Hello, @jjreed05,

I hope this message finds you well.

Could you please confirm whether you are experiencing the exact same issue? If so, it has already been forwarded to our R&D team for investigation. If the issue differs, I kindly ask that you create a new topic to avoid any confusion.

Warm regards,
V.

10

@Vilius.G It’s been 1 week and a half where we have not received a response on fixing this. Why is it taking this long to just increase the API request limits? This is impacting 1500+ devices. Is it possible to resolve this in 1 day where I can speak to tech support?

Regards,

Romel

11

Greetings,

Thank you for your message,

I am still waiting for a response from our R&D team and once I have more information regarding this issue I will come back to you.

Your patience is very much appreciated.

Warm regards,
V.