Our FMB020 devices currently post wrong value of Ignition property. As indicated in every single record, sometimes the devices post Ignition with value 0 even while the vehicles moving (Movement is 1 and Speed is greater than 0).
As our configuration, Ignition source is Power Voltage with High is 30000 and Low is 13200, but some how the Ignition is 0 even while external voltage is between the range.
Please help to support, thank you.
Good day, what is the firmware you are using for your FMB020?
If you are not using the latest firmware please download it here: https://wiki.teltonika-gps.com/view/Special:Redirect/file/FMB.Ver.03.28.04.Rev.273_and_configurator.zip
Maybe there is a fluctuation in the vehicle power voltage can you try to test it, and measure the voltage while the ignition is on and while the ignition is off?
To investigate the issue can create an HD ticket or contact your sales manager. If you don’t have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you will click, please fill the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with description of your situation to firstname.lastname@example.org When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect , please follow these recommendations: Recommendations for filling a query description - Wiki Knowledge Base | Teltonika GPS
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