Unable to get EYE Sensor out of Hibernate Mode

We have several EYE Sensors that will not come out of hibernate mode when applying a magnet to the front. Is there another way to do it or can anyone point me to a way to remove the back of the sensor to possibly replace a battery to see if that fixes the problem?

Hi,

Good day, the only way to wake up the eye sensor from hibernation is through the use of a magnet, the green LED lights will blink if the eye sensor wakes up from sleep if the eye sensor doesn’t wake up, kindly contact your sales manager or create a HD ticket to investigate the situation.

If you don’t have any contact with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you click, please fill out the form and submit it. Note: as a topic, please choose “Vehicle telematics”. Or you can send an e-mail with a description of your situation to info@teltonika.lt

Best Regards
Maynard C

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