Unable to bluetooth pair between TeltoCharger and SmartPhones

Teltonika Energy
1

Hi Team,

I tried to pair my TeltoCharge EVC1200P4011 with smartphones (iOS and Android devices) but I can not pair to charger with any smartphone.The charger is in standby mode with default settings(Yellow pulsing LED‘s).

*Teltonica Energy app version : 1.10.0

That’s my list what I did ;

  1. Try to pair with iPhone 11 (iOS version : 17.1) but issue persist
  2. Reboot EVcharger but issue persist
  3. Try to pair with Samsung SM-A52F (Android version :13) but still persist
  4. After error notification, forgot EVcharger on Smartphones and try pair again but issue persist.

The error notification :

TeltoCharge error notification
TeltoCharge error notification828×1792 70.6 KB

Soo, how can I pair to charger and what should I do?

Thanks

2

Merhaba Metehan :slight_smile:

When you are trying to pair your devices, Note: charger can be paired only in a recovery mode. Charger goes into recovery mode for 5 minutes after every reboot. If security code was entered incorrectly for 3 times, pairing becomes impossible and charger has to be rebooted again.

( Şarj cihazınızı eşleştirmek için kurtarma modunu kullanmalısınız. Cihazı yeniden başlattığınızda 5 dakika süresince bu moda geçer. Eğer güvenlik kodunu 3 kez hatalı girerseniz, cihazı yeniden başlatmanız gerekecektir, baslattiktan sonra 5 dakika icinde eslestirme yapmaniz gerekiyor. Belki bunu unutuyorsunuz? Eger sorun cozulmezse tekrar yazabilirsiniz.)…

If any problem please let us know
Furkan

3

Merhaba Furkan

Öncelikle yanıtın için teşekkür ederim.

Cihazı 5 dakika içerisinde 6 haneli pair kodu giriyorum ve her bağlanmaya çalıştığımda reboot ederek deniyorum ancak yinede bağlanamadım.

4

Hello Metehan,

Do you have helpdesk account? Could you contact with us?

My best regards

5

Hello,

Yes I created ticket right now.

Thanks for your helping.

Best regards