TRB140 RMS wont connect

[ecoelectric]

Hi Team,

We are looking at using this device to enable remote access to solar systems.

I have installed the device. I have installed a SIM.

Internet is working.

I have enabled RMS in the TRB140

I have updated the firmware and the system time/date

I have changed the admin password to one that matches basic password requirements

I have tried connecting with an authentication code and or without

In RMS I have added and removed the device.

I have purchased a 10 year management pack

I have purchased a credit

These look like they are assigned.

I tried pinging via TRB140 CLI - all good

This all seems incredibly difficult. How do I get this to connect? I need a quick setup process before we can consider this for a rollout. At this stage Ive spent 5 hours most of which is on site to connect 1 device.

[ecoelectric]

[ecoelectric]

OK I think I have the packs sorted - now it is saying it is been redirected to authetication system?

When I click verify device I am entering the same password used to login to the UI on the device itself ie admin/root password?

I

[ecoelectric]

[ecoelectric]

Where does anyone get product support on these devices? There are no phone numbers or even AI tools. No response here. How do we get the product to work???