Greetings,
To assist you more accurately, could you please clarify how the I/O state change is currently being monitored and forwarded to your API server? Are you using a custom script, Event or I/O Juggler for this functionality?
If you’re utilizing a custom script with Data to Server functionality, there is a Retry option available within the collection’s configuration window:
This allows the device to automatically retry sending the data if the initial attempt fails.
Additionally, could you let us know how frequently the I/O state change data is being sent to the server?
Kind regards,