I have a TMT250 tracker. Bluetooth doesn’t recognize any device (PC/phone), and connecting it via cable doesn’t work (even though it works properly). The drivers and software (Tel. Mobile and Terminal) are installed. The PC doesn’t recognize the connection. After turning it on, it flashes red three times and green once. With and without a SIM card. The SIM card works fine, but the tracker doesn’t detect it. The tracker hasn’t been exposed to harsh conditions and has only been used a few times. I have no idea what’s wrong.
Good Day,
This issue would require further investigation as this seems like an issue with the device which needs to be investigated by analyzing the device logs. Kindly contact your sales manager and they will assist you with creating a Partner Portal ticket.
Thanks, and best regards,
Imran S.
Logs won’t be available because the device can’t be connected via cable, GSM, or Bluetooth. The device was purchased this year at a German supermarket, Kaufland, so they won’t be able to handle the issue.