Teltonika device

[Electronicsupport]

Hello everyone,

I have a problem with a teltonika device
The device is powered on but when I connect to the computer to configure it, the interface does not detect the device connected. The firmware I am using is Teltonika.Configurator_Mobility_1.7.66_B.55.2_R.10.

Thank you in advance for your help

[Maryam]

Hello,

Kindly download the configurators for the same model from the link Firmware versions - Wiki Knowledge Base | Teltonika GPS
Also, make sure you have downloaded the COM port driver, as without it, the device will not be detected by the system port https://wiki.teltonika-gps.com/images/d/d0/TeltonikaCOMDriver.zip

Regards
Maryam