Hello,
I just installed TeltoCharge 11kW box at home. FW is updated to latest version. Problem: it is charging only 3-3.5kW with 3phases and 10A input. It went to 7kW after restarting the charger. However during the next charging session the issue came back. Restart is not helping anymore.
Max power from grid is set to 10A in the app.
Car: VW ID.3. Charging led of the car next to charging port keeps switching from greed to red every 30 seconds or so. It switches to red for several seconds and goes back to green.
Any idea what is happening?
Good Morning,
Could you please try to remove also a DC charging cover from car’s charging port while charging?
Hello,
Not sure what was the reason but it is working fine right now.
The last issue I’m having - I can’t turn off the LED indicators when the charger is idling. I’ve enabled “LED sleep mode” in the app but the LEDs are still blinking 24/7. Looks like a software bug. Latest Firmware was installed a week ago.
It is not critical but would like to find a solution.
Thanks
Hello,
It’s not a bug
LED sleep mode will not turn off LED completely, it’s unsafe, as the customer could think that there is no electricity connected and could be electrocuted
During LED sleep they should blink less frequently
Most of other manufacturers allow to switch them off and nobody gets electrocuted. Hopefully this will be reconsidered in the next versions.
Thanks for your quick answer.