TeltoCharge firmware v1.12.8 issues - charger stops/limps if vehicle is engaged

EV CHARGING
1

Hi there

I had a TeltoCharge untethered unit installed at my place in New Zealand last week.

Charging was fine - RFID card access not enabled so I can simply plug in the cable and charge.

On Friday (3 July) I received a notification in the app to upgrade the firmware (v1.12.8 kernel version v5.0.6) - I did this and updated the app on my iPhone as well.

However, now if I charge and engage with the vehicle at all - unlock it, open the door, etc - the car goes into emergency charging mode (light alternates white and red) and plummets from 7kW to 1kW. I have an VW ID.4 Pro. I have had to disable the auto unlock on approach functionality which is annoying. If the car is left alone it charges fine.

I also replicated the issue on my wife’s Mitsubishi Outlander PHEV - the charging stops if I open/unlock her car.

We did not experience these issues before the firmware update and I have never experienced issues with using either a 3 pin trickle charge or use of public AC and DC chargers.

Any ideas???

2

I have had similar issues with my BYD Dolphin as well - will test changing the auto unlock function. As an added bonus, the charging schedule rarely works correctly - sometimes skipped, sometimes starts at a random time within the charging period. I am still diagnosing this to find some sort of pattern. Diagnostics on the app seem to miss some events some of the time so they are not much use.

3

Hello Phill,

Thats so strange. Could you provide TS-File ?
Thank you.

4

Well the good news is that the issue seems to have been resolved.

Teltonika requested my EV charging network provider to to send a ‘Clear Charging Profile’ command to the charger - see seems to have done the trick. This was not an issue before the firmware update though.