We are contacting you on behalf of our customer regarding a TeltoCharge charging station that is not working properly.
Device details:
- Product: TeltoCharge EVC1, 11 kW, 3-phase, Type 2 socket
- Product code: EVC110000000
- S/N: 1157443026
- MAC address: 388A21FABF8B
- Batch No.: 045
Problem description:
- After power-up, the LED indicators keep running continuously (white/yellow with green) and the charger never reaches standby mode. It appears to be stuck in a boot loop / continuous restart.
- The customer cannot connect to the charger with the Teltonika Energy mobile app. When the app finds the charger, the connection fails with the error “Unknown error – move closer, restart the charger or check Bluetooth settings.” Because of this, the customer never reaches the step to enter the pairing code.
- The charger is therefore locked and cannot be used for charging.
Steps already taken:
- Connection attempted several times only via the official Teltonika Energy app, standing right next to the charger
- Charger disconnected from power for about one month, then switched on again; the issue persists
- Power cycle via the circuit breaker; no change
A short video of the LED behaviour and a screenshot of the app error are attached.
Could you please advise how to restore the charger to normal operation (e.g. a reset or firmware recovery procedure)? If the device is faulty, please let us know how to proceed with a warranty claim.
Thank you in advance for your help.