We’ve had a TeltoCharge for nearly a year now and typically charge on schedule overnight for the cheaper rates.
It was set up to charge early on Tuesday but when I went to disconnect I noticed it hadn’t charged as much as I’d expected. Looking at the sessions it charged as follows:
00:07 for 2:02:30
02:27 for 0:06:05
02:43 for 0:00:00
02:53 for 0:00:00
03:11 for 0:00:00
03:19 for 0:04:19
03:29 for 0:00:00
03:42 for 0:00:00
03:56 for 0:00:00
04:07 for 0:01:21
04:17 for 0:00:13
I noticed that there was an update available for the app so did that and tried again the following night, making sure the cable was tightly in at both ends. No great difference, just less starts and only about 10 minutes of charging in total.
Last night I put it on “charge now” for five minutes and just sat in the car to see it had any messages coming up, but nothing there. This morning I’ve tried leaving it on charge but it does the same - runs for a few minutes, 15 was the longest, then cuts out. I watched the app for the final one and it lost contact with the charger. When it regained contact the charging had stopped.
I’ve had a look at Settings > Diagnostics > Device logs but it only gives the last 40 entries so can’t see if it logged anything at about 02:09:30 on Tuesday morning. What they do show is that, when I did my five minutes last night and I ended the session, the events are as follows:
Session at 22:41 for 05:00
22:40:03 EV Connected
22:40:06 Cable locked
22:41:52 Start charging
22:46:55 Charging done
For this morning’s abnormally ended sessions they follow a different pattern to above but the same as each other:
Session at 07:01 for 15:10 (Session at 07:19 for 2:31) (Session at 07:58 for 8:19)
07:01:30 (07:19:44) (07:58:51) Start charging
07:17:37 (07:22:52) (08:08:22) System started
07:17:38 (07:22:53) (08:08:23) Ev connected
07:17:41 (07:22:57) (08:08:26) Cable locked
My take from that is that the system is randomly resetting itself during a session. Is there anything I’d be able to do about that or is it just a straight back to the vendor?
Cheers
PS Having written this down I think I know what to do, but I’ve made the effort now so will post anyway, see what you think.