Support email and Debug File

Teltonika Telematics
1

Good day,

An FMC 130 device, goes offline sometimes and then turns back on, we would like to now the reason why because another device stays connected throughout the day.

To which email should we send the requested debug and log file for device?

2

Hello,

To investigate this issue please contact with them on our official website https://teltonika-gps.com/ and click on the “Contact Us” button. When you will click, please fill the form and submit it.

Kindly provide the following information.

  1. IMEI
  2. Number of Affected devices
  3. dump files
  4. log files
  5. make sure that the filter is applied visit this wiki page: How to capture direct log from FM device? - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)

Note: Please also check what is the firmware version of your device and create a test again

You can download the latest firmware here : Firmware versions - Wiki Knowledge Base | Teltonika GPS (teltonika-gps.com)

Best Regards